Please read the following terms and conditions carefully before proceeding. Persons who access the websites of Balance Familie AG, Seerose Resort & Spa, Bad Bubendorf Hotel, Sonne Seehotel, Bad Ramsach Quellhotel, Seeblick Höhenhotel and Mürset Restaurants agree to the following conditions.
Your trust is important to us, which is why we take the subject of data protection seriously and endeavour to ensure an appropriate level of security. This privacy policy explains to users the nature, scope and purposes of the collection and use of personal data by Balance Familie AG and its affiliates on this website.
It goes without saying that we comply with the legal provisions of the Federal Data Protection Act (DPA), the Ordinance to the Federal Act on Data Protection (VDSG), the Telecommunications Act (FMG) and any other applicable data protection provisions under Swiss or EU law, in particular the General Data Protection Regulation (GDPR).
So that you know which personal data we collect from you and for which purposes we use it, please take note of the following information.
Responsible for the collection, processing and use of your personal data and the compatibility of the data processing with the applicable data protection law on the respective website is:
Balance Familie AG
Seerosenstrasse 1
CH-5616 Meisterschwanden
+41 56 676 68 68
Our websites are based on Umbraco's CMS and are hosted in the Umbraco Cloud, which in turn uses Microsoft Azure as a subcontractor. More information can be found here: HTTPS://UMBRACO.COM/ABOUT-US/PRIVACY/GDPR/UMBRACO-AS-A-DATA-PROCESSOR/
When using the websites, information is automatically collected and stored in log files, which the browser of your terminal device transmits to us. These are:
The purpose of data processing is to enable the use of our websites and the optimisation of our websites, to guarantee system security and stability and to enable internal statistical evaluations. The basis for this data processing is Art. Art. 6 para. 1 lit. b and f GDPR.
You have the possibility to make overnight stays on our websites, by correspondence (email or letter post) or by telephone call. We require the following data to process your booking:
These data as well as other information voluntarily provided by you (e.g. preferences, remarks) will only be used by us to process the contract, unless otherwise stated in this privacy policy or you have given your separate consent to do so. We will process the data by name in order to record your booking as requested, to provide the booked services, to contact you in case of ambiguities or problems and to ensure correct payment.
The legal basis for data processing for this purpose is the fulfilment of a contract pursuant to Art. 6 para. 1 lit. b GDPR.
You have the possibility to place orders in our voucher shop using the contact form. For this purpose we collect the following mandatory information:
We use these data as well as further data voluntarily given by you only in order to be able to execute your order according to your wishes.
If you wish to subscribe to the newsletter offered on our websites, we require an email address from you as well as information that allows us to verify that you agree to the owner of the email address provided and to receiving the newsletter. We use this data for the dispatch of the newsletter, statistical evaluations and the optimisation of the newsletter and do not pass it on to third parties except for the administration of the newsletter. We use cleverreach for newsletter administration. Data processing is based on Art. 6 para. 1 lit. a GDPR.
The data you provide to us for the purpose of subscribing to the newsletter will be stored by us until you unsubscribe from the newsletter and deleted after you cancel the newsletter.
Cookies help in many ways to make your visit to our website easier, more enjoyable and more meaningful. Cookies are information files that your web browser automatically stores on your computer's hard drive when you visit our website.
For example, we use cookies to temporarily store your selected services and inputs when filling out a form on the website so that you do not have to repeat your input when you call up another subpage. Cookies may also be used to identify you as a registered user after you register on the website, without you having to log in again when you visit another page.
Most Internet browsers automatically accept cookies. However, you can configure your browser so that no cookies are stored on your computer or a message always appears when you receive a new cookie. On the following pages you will find explanations on how to configure the processing of cookies in the most common browsers:
Disabling cookies may prevent you from using all the features of our website.
Cookies that are required for the electronic communication process or functions you desire or that optimise your user experience are stored on the basis of Art. 6 Para. 1 lit. f GDPR.
2.6 Use of contact forms
You have the option of using contact forms to get in touch with us. For this purpose, we compulsorily require the following information:
Company name
First and last name
Address
E-mail address
Telephone number
Job title
Correspondence language
We use this data only to be able to answer your contact request in the best possible and personalized way. The processing of this data is necessary for the implementation of pre-contractual measures or is in our legitimate interest according to data protection law.
2.7 Registration for our newsletter
On our website, you have the option of subscribing to our newsletter. Registration is required for this. The following data must be provided as part of the registration process:
First and last name
E-mail address
Function
Company name
Correspondence language
If you would like to subscribe to the newsletter offered on our websites, we require an e-mail address from you as well as information that allows us to verify that you are the owner of the e-mail address provided and that you agree to receive the newsletter. We use this data for the dispatch of the newsletter, statistical evaluations and the optimization of the newsletter and do not pass it on to third parties except for the administration of the newsletter. For the newsletter administration we use the software Revinate.
The data you provide for the purpose of receiving the newsletter will be stored by us until you unsubscribe from the newsletter and will be deleted after you unsubscribe from the newsletter.
2.8 Booking of overnight stays on the website, by correspondence or by telephone call
You have the option of booking overnight stays on our websites, by correspondence (e-mail or letter post) or by telephone call. For the processing of the booking we need the following mandatory data:
First and last name of the person making the booking
First and last name of the guests
Postal address
Telephone number
E-mail address
Credit card information
These data as well as other information voluntarily provided by you (e.g. preferences, remarks) will only be used by us to process the contract, unless otherwise stated in this privacy policy or you have given your separate consent to do so. We will process the data by name in order to record your booking as requested, to provide the booked services, to contact you in case of ambiguities or problems and to ensure correct payment.
The legal basis of processing the data for this purpose lies in the consent given by you.
Our websites use Google Analytics (Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA). Google Analytics uses cookies to help the website analyze how users use the site.
We have enabled IP anonymization. This usually causes Google to shorten your IP address before sending it to the USA. In exceptional cases, the full IP address will be transmitted to a Google server in the USA and shortened there. The information generated by cookies about your use of our websites is usually transferred to a Google server in the USA and stored there. Google uses the information collected on our behalf to evaluate your use of our website, to compile reports on website activity and to provide us with other services relating to website activity. The IP address transmitted by your browser as part of Google Analytics is not combined with other data from Google.
You can prevent the transmission of this data to Google and the processing of this data by Google by downloading and installing the browser plug-in available at the following link: HTTPS://TOOLS.GOOGLE.COM/DLPAGE/GAOPTOUT?HL=DE
Our websites use Google AdWords (Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, United States ("Google")) to collect statistics about the use of our websites and to improve their performance. A cookie is set by Google Adwords when you visit our website via a Google ad. This enables us to recognize which ad you used to access our website. The cookies have a limited validity and are not used for personal identification. If you do not agree, you can deactivate the Google Conversion Tracking cookie via your Internet browser under User Settings.
You can find more information about Google's privacy policy here: HTTPS://WWW.GOOGLE.COM/POLICIES/PRIVACY; HTTPS://POLICIES.GOOGLE.COM/TECHNOLOGIES/PRODUCT-PRIVACY
3.3 Retargeting / Facebook Pixel, Twitter Pixel and LinkedIn Pixel.
We use this technology to make the internet offer more personal for you. This technology makes it possible to address Internet users who have already taken an interest in our website and our offers presented there with advertising. In retargeting, the ads are displayed on the basis of a cookie-based analysis of previous user behavior. We use the Facebook pixel for this purpose.
3.4 Google Tag Manager
Our websites use the Google Tag Manager to manage cookies and pixels for tracking tools and other tools. The Tag Manager tool itself is a cookie-less domain and does not collect any personal data. Instead, the tool triggers other tags, which in turn may collect data. If you have made a deactivation at the main or cookie level, it will remain in place for all tracking tags implemented with Google Tag Manager.
This processing is based on our legitimate interest within the meaning of Art. 6 (1) lit. f DSGVO. You can object to this data processing at any time
3.5 Google Maps
Google Maps services are used in our websites. For the use of such content, the transmission of your IP address to Google is technically necessary.
Google Maps is used in the interest of an appealing presentation of our online offers and easy location of the places we indicate on the website.
3.6 Google Web Fonts
Our websites use so-called web fonts provided by Google for the uniform display of fonts. When you call up a website, your browser loads the required web fonts into your browser cache in order to display texts and fonts correctly. To do this, the browser you are using must connect to Google's servers. This gives Google knowledge that our website has been accessed via your IP address. Google Web Fonts are used in the interest of a uniform and appealing presentation of our online offers. If your browser does not support web fonts, a standard font will be used by your end device. You can find more information about Google Web Fonts at HTTPS://DEVELOPERS.GOOGLE.COM/FONTS/FAQ.
3.7 MyFonts
Our websites use MyFonts (Monotype Imaging Holdings, Inc., 600 Unicorn Park Drive, Woburn, MA 01801, USA). This is a web analytics service that counts the number of visits to our website for statistical purposes and transmits them to MyFonts. MyFonts receives anonymized data in the process. By deactivating the execution of Java Script or using an appropriate tool, you can prevent the collection and forwarding of personal data and the processing of this data.
You can find more information here HTTPS://WWW.MONOTYPE.COM/LEGAL/PRIVACY-POLICY/.
4. Booking requests
We store the data provided under point 2.2 in a central electronic data processing system. The data concerning you will be systematically recorded and linked for the purpose of processing your bookings and handling the contractual services. For this purpose we use a software of the company: MEWS SYSTEMS BV, Company ID: NL 856548327B01, reg. office at Kleine - Gartmanplantsoen 21, 1017RP, Amsterdam, Netherlands. We base the processing of this data within the framework of the software on our legitimate interest within the meaning of Art. 6 para. 1 lit. f DSGVO in a customer-friendly and efficient customer data management.
5. Links
On our websites you will find links to third-party sites. Please note the following in this regard: Links to our social media profiles:
Facebook Inc, 1601 S California Ave, Palo Alto, CA 94304, USA.
Instagram Inc, 1601 Willow Road, Menlo Park, CA 94025, USA
Twitter Inc, 1355 Market Street, Suite 900, San Francisco, CA 94103, USA
If you click on the social network icons, you will be redirected to our profiles on these networks. This establishes a connection between your browser and the server of the corresponding social network. This tells the operator of the network that you have visited our websites and clicked on the link. Provided that you are logged in at the same time, a link to your profile can take place. The same applies if you log in to the social network after clicking on the link.
6. Submission of a rating
You have the opportunity to submit reviews on our website. To do this, you must click on the link provided, which connects you to the website of Tripadvisor Inc. from 400 1st Avenue, Needham, 02494 MA, USA and/or HolidayCheck AG, Bahnweg 8, CH-8598 Bottighofen. It is possible that your IP address will be forwarded to the servers of Tripadvisor and/or Holidaycheck. In this case, the data protection provisions of Tripadvisor, respectively Holidaycheck are authoritative.
The legal basis for data processing is consequently our legitimate interest according to Art. 6 para. 1 lit. f DSGVO.
7. Your rights
To the extent provided for by the data protection law applicable to you, you may request information free of charge about the data stored relating to you, its origin and recipients and the purpose of the data processing. You also have the right, under the legal conditions, to correct, delete, restrict or object to the processing, as well as to have this data handed over for transfer to another body.
You can revoke your consent at any time with effect for the future. For this purpose, an informal communication by e-mail to us is sufficient.
Please note that the foregoing rights are subject to legal restrictions and may, if necessary, impair or render impossible the provision of our services.
You are entitled to enforce your claims in court or to file a complaint with the competent data protection authority. For Switzerland, the competent authority is the Federal Data Protection and Information Commissioner (http://www.edoeb.admin.ch).
Status: August 2023